Hi,
I know this is probably a really daft question, but I'm investigating various
pieces of software for knowledge bases. I've used RoboHelp for help systems
before and I see that it's marketed as being used for creating knowledge bases.
I wanted to know how I would go about creating a knowledge base online with
access to particular information, depending on login. Is this easy to do?!
Any comments would be most helpful!
Thanks :-)

Welcome to the forums.

Any functionality related to restricting access needs to be taken care of by
developers or server admins.

You can create your KB articles as topics in RH and then apply conditional
build tags based on what should be viewed by someone with each level of access.
You would probably have one output for each tag/level of access, so if you
have 5 tags/levels, you end up with 5 versions of your KB.

Your 5 versions go out on the server, but you need a developer or admin to
place restrictions on the different folders. Permissions for level 1 access
would be granted on the folder with version 1 of the KB, and so forth.

It may sound a little complicated, but how easy juggling the conditional tags
is probably depends on how much overlap you have between the levels of access.

Hope this makes sense,

Ben

I maintain two flavors of Knowledge Base using RH7. We have an internal
Knowledge Base, and one that our clients can see. All is maintained in one
project, but I use conditional build tags and Exclude Build Statements to
create the two different KBs. Each is published in a different location on our
server, and our staff has the URL for their KB, the clients have a link from
our website.

And now, for something compleatly different (intended misspelling)

Instead of Build Tags, you could simply create a merged setup. In this setup
you would create different projects. One project for the Dwarves. One for the
Elves. One for the Hobbits. Each project goes into its own folder. Then you
create one project to bind them together and rule them all (bwa ha ha ha haaa)

As Ben said earlier, you would then have the server admins restrict or control
access at the folder level.

There is more information on merging at the link below:
http://www.grainge.org/pages/authori...ing_method.htm

Cheers... Rick :smile;