I have been using Captivate 3 for the last few days without any issues other
than the application hanging a couple of times.

Today, however, captivate started recording blank video when attempting to
record a software simulation project in demonstration mode. Video recording
worked fine previously.

The issue manifests after using the scroll bar on the subject web application.
Mouse movement is captured. That is, the movement of the mouse from point A to
point B on the slide is captured. When I click and drag on the scroll bar, the
resulting slide is blank. In addition, auto captions (on button clicks) and
mouse movement are no longer accurate (i.e. mouse moves to a random point on
the slide and produces a caption to click button, but there isn't a button near
the caption or mouse click).

Previously, I recorded a few similar projects with the same web app without
any of these issues.

I am using Windows XP SP3, Captivate 3.01 Build 589, IE 6 SP3.

I recently updated Captivate to the latest version. It is possible my issues
manifested afterwards (I can't remember).

I'd appreciate any assistance.

Thanks

Welcome to our community, rsailor

Normally clicks and drags result in a slide with full motion. So it would seem
the issue is one related to full motion recording.

Things you may try...

1. Click Edit > Preferences... > Recording node > Full Motion Recording and
see if the option labeled "Disable hardware acceleration" is enabled or not.
Whichever you see, try the other setting and record again to see if you end up
with different results

2. Perhaps consider changing the Working Folder to something simple, such as
C:\

3. Consider clearing your hard drive of unused files. Maybe you are running
low on disk space?

Cheers... Rick :smile;

Thank you Captiv8r for the response.

I have tried each of the suggestions you provided (I have a 165GB free on my
C:\, tried turning hardware acceleration off, and changing working folder) and,
unfortunately, the results are the same (still having issues).

I also tried uninstalling and reinstalling the application with no luck.
After the FMR slide, each slide afterwards is affected. I am at a loss as to
what happened to cause it to no longer function as it had previously.

I'd appreciate any other suggestions.

Thanks

Here's a bit more information: The FMR slides work in the edit screen preview,
but they do not work when using the "preview the project", "from this slide",
or "5 slides" options. Compiling them into an EXE seems to allow the video to
display with artifacts.

I am having the same problem. I am trying to record an instructional demo, but
I keep deleting the animated slides. These don't just run blank when I scroll,
either. One of them is a series of values being typed into various fields on
the screen. This is kind of a pain when you consider that I have to demo 12
processes of 150-200 slides each.

I'd love any solutions/advice.

hi,
I'm having the simular problem with a trail version of captivate. When
recording FMV of Photoshop elements the marching ants arent displayed and
Captive will not drop out of FMV either in automatic mode or when pressing F10.
To stop FMV have to take a snapshot with print screen (keys have been left to
the defualt values).

When viewing the preview the video is blank but when published the video
works. The product looks good but prehaps its not worth buying with such bugs!
Unless there is a solution?

These problems occur with or with out hardware acceleration save temp files to
C:\temp with 156 GB free.

Welcome to our community, Phill

There have been many reports of preview not functioning lately. This seems to
be stemming from Flash Player 10 being installed. Something about it has
Captivate in a dither and it doesn't like to show the full motion bits in
preview.

So far the only known way around it is to downgrade Flash Player/ActiveX
control to version 9.

As for the F10 key not stopping Full Motion recording, have you tried
assigning a different keystroke? I'm wondering if PhotoShop is intercepting
that particular key.

Cheers... Rick :smile;

Hi,

Thanks for the suggestion, which I have tried and it still doesn't work for
project preview :sad; My build is XP professional Service Pack 3 with Flash
Player 9.0.124.0. But it does work for a slide preview! (click the play
button in slide editing mode). How quickly does Adobe normally fix these
issues? It would seem to me that this is an important problem since its at the
heart of what Captivate is all about!

Might go down to flash 8 and see if that any better.

I am having the same problem. I am trying to record an instructional demo, but
I keep deleting the animated slides. These don't just run blank when I scroll,
either. One of them is a series of values being typed into various fields on
the screen. This is kind of a pain when you consider that I have to demo 12
processes of 150-200 slides each.

I'd love any solutions/advice.

I am having the same problem. I am trying to record an instructional demo, but
I keep deleting the animated slides. These don't just run blank when I scroll,
either. One of them is a series of values being typed into various fields on
the screen. This is kind of a pain when you consider that I have to demo 12
processes of 150-200 slides each.

I'd love any solutions/advice.