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  #1 (permalink)  
Old 11-21-2008, 05:44 PM
shawntrident
 
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Default RoboHelp hanging

I use Tortoise SVN as a repository for my changes in RoboHelp. I recently had
some problems with RH files being in conflict or out of date in SVN. We fixed
those problems by updating the SVN folders, and now my file in RoboHelp just
hangs. It opens but I never get an active arrow to click with; it stays on
hourglass and I can't do anything. There are moments when it flashes between
the arrow and the hourglass and I can click, but even then everything is very
slow. Also, all of the topics suddenly have red graphic boxes at the top and
bottom of each page. I have no idea what those are.



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  #2 (permalink)  
Old 11-21-2008, 05:44 PM
shawntrident
 
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Default Re: RoboHelp hanging

I should add that I have other RoboHelp projects that I do not put into SVN; these are functioning normally.
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  #3 (permalink)  
Old 11-21-2008, 05:54 PM
Benjaminson
 
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Default Re: RoboHelp hanging

Red boxes in your WYSIWYG editor represent JavaScript. Topics may look that
way if you open output files in RH instead of source files. Are you possibly
opening the output files in RH instead of the source files?

Or, in updating your source folder from SVN, could you have maybe updated from
the output folder instead?

--Ben

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  #4 (permalink)  
Old 11-21-2008, 06:04 PM
shawntrident
 
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Default Re: RoboHelp hanging

I checked the file path and the .xpj I open is located in my source folder.
I don't think I updated the output files, but just in case that was as issue,
how would I fix that.

I did according to Captiv8r's advice in the "I think I've killed my project"
topic and deleted the .cpd file. The project no longer hangs but I find that
all the tables are screwed up. Columns are missing.

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  #5 (permalink)  
Old 11-21-2008, 06:04 PM
shawntrident
 
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Default Re: RoboHelp hanging

I checked the file path and the .xpj I open is located in my source folder.
I don't think I updated the output files, but just in case that was as issue,
how would I fix that.

I did according to Captiv8r's advice in the "I think I've killed my project"
topic and deleted the .cpd file. The project no longer hangs but I find that
all the tables are screwed up. Columns are missing.

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  #6 (permalink)  
Old 11-21-2008, 07:34 PM
Benjaminson
 
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Default Re: RoboHelp hanging

Create a new folder on your hard drive, and then do an update from your project
source folder in SVN to that new folder. Open that copy of the project in RH
and see what you get.

I'm assuming with all of this that you commit both your source files and your
output files into SVN. If that is the case, verify before updating that you're
pointing at the source files in SVN and not the output files.

I would ask if you made a backup of your project before you deleted the .cpd,
but the source files in SVN should work as a backup.

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  #7 (permalink)  
Old 11-21-2008, 08:25 PM
shawntrident
 
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Default Re: RoboHelp hanging

I tried it and the version of RH that I opened from the new folder hangs like before.
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