Yesterday, after working for several hours, I tried to type something and
Freehand 11.0 crashed. Not unheard of, so I relaunched the program. Crashed
again. And again and again and again. I tried a different file - crash. Every
time I try to use the type tool the program crashes. I restarted the computer.
I turned the computer off and let it sit for a while. Still crashing.

(Font is my usual default Helvetica. I don't think that's the problem.)

My next step is to reinstall the software. But I don't know if I need to
uninstall it or just trash it? One of my coworkers suggested trashing the
preferences, but I can't find them! Any thoughts?

Using OS X 10.5.4

I appreciate any help. Thank you!

> Every time I try to use the type tool the program crashes.
>[...]
> (Font is my usual default Helvetica. I don't think that's the problem.)


I think you have a corrupted font or font cache problem. A font can work
fine in applications that don't access font outlines, but cause a crash in
applications, like FreeHand, that do.

Use a font utility such as Font Book or a third-party font manager to verify
your fonts. If necessary, replace your Helvetica font file with a fresh copy
from an archived backup.

Use a font utility such as Font Nuke or Yasu to clean out your font caches
and try again.

If you create a new document and select a different font before creating any
text, does FreeHand crash?

Do you have two or more versions of Helvetica on your system? Is the version
of Helvetica that your are using Postscript, TrueType or OpenType or the
Mac's .dfont? It may be that the version of Helvetica, that was used when
your FH new document template was created, is no longer available on your
system.

It might help to trash your FreeHand Preferences. They can be found on a Mac
here:

Users/(Username)/Library/Application Support/ Macromedia/ FreeHand MX/ 11/
English/ Settings

More troubleshooting help can be found here:

http://www.adobe.com/support/freehand/

http://groups.google.com/group/macro...d/topics?hl=en

Judy Arndt

> Every time I try to use the type tool the program crashes.
>[...]
> (Font is my usual default Helvetica. I don't think that's the problem.)


I think you have a corrupted font or font cache problem. A font can work
fine in applications that don't access font outlines, but cause a crash in
applications, like FreeHand, that do.

Use a font utility such as Font Book or a third-party font manager to verify
your fonts. If necessary, replace your Helvetica font file with a fresh copy
from an archived backup.

Use a font utility such as Font Nuke or Yasu to clean out your font caches
and try again.

If you create a new document and select a different font before creating any
text, does FreeHand crash?

Do you have two or more versions of Helvetica on your system? Is the version
of Helvetica that your are using Postscript, TrueType or OpenType or the
Mac's .dfont? It may be that the version of Helvetica, that was used when
your FH new document template was created, is no longer available on your
system.

It might help to trash your FreeHand Preferences. They can be found on a Mac
here:

Users/(Username)/Library/Application Support/ Macromedia/ FreeHand MX/ 11/
English/ Settings

More troubleshooting help can be found here:

http://www.adobe.com/support/freehand/

http://groups.google.com/group/macro...d/topics?hl=en

Judy Arndt

Judy,
Thank you for your reply. I validated the font through Font Book and it was
declared fine. Next I trashed the preferences. (I never would have found them
without your explanation of the path) That might have done the trick, because
Freehand is working as usual so far. But I will also download one of the font
utilities you suggested and clean out the font cache as well.

Again, thank you for your help. I greatly appreciate it!

Judy,
Thank you for your reply. I validated the font through Font Book and it was
declared fine. Next I trashed the preferences. (I never would have found them
without your explanation of the path) That might have done the trick, because
Freehand is working as usual so far. But I will also download one of the font
utilities you suggested and clean out the font cache as well.

Again, thank you for your help. I greatly appreciate it!