I get an error message of "no internet connection detected" when I try to use
the Browse function in the Kuler extention. Yet I am able to access the
internet using Firefox. I am also able to access the Fireworks Help without any
problem. Any ideas?

Are you logged in (Window > EXtensions > Connections) with your Adobe Id?

h

[q]Originally posted by: heathrowe
Are you logged in (Window > EXtensions > Connections) with your Adobe Id?

h[/q]

Yes.

gotobemac wrote:
> I get an error message of "no internet connection detected" when I try to use
> the Browse function in the Kuler extention. Yet I am able to access the
> internet using Firefox. I am also able to access the Fireworks Help without any
> problem. Any ideas?

I think it could be a licence issue, as WebAssist has just re-issued
there Dreamweaver Kuler extension as there licence had expired. I think
there may have been changes to the API, so whoever made the extension
your using may also need to make some changes.

Dooza

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Thanks for the info. The extention came with the Adobe Creative Suite CS4
upgrade that I just installed. You would think Adobe would have taken care of
any licensing issues before shipping. So far I'm not finding anything in the
Support section regarding the problem.

gotobemac wrote:
> Thanks for the info. The extention came with the Adobe Creative Suite CS4
> upgrade that I just installed. You would think Adobe would have taken care of
> any licensing issues before shipping. So far I'm not finding anything in the
> Support section regarding the problem.

In that case it really should work, since Kuler is made by Adobe, I
doubt they need a licence, but I could be wrong.

Dooza

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Hi gotobemac

Can you check the following:
Goto Window->Extensions->Connections panel.
Is the panel menu->Offline Options checked or unchecked?

Thanks
Sarthak

Can you also let us know if you are facing the same problem when using the
Search for Help feature of Share My Screen?

Share My Screen is accessible through File ->Share My Screen
Search For Help is available as a Input box next to the workspace layout name
ex: Expanded Mode

Thanks

Under Connections in the panel menu the 'Keep me offline' is not checked.

I am getting the same response when attempting to Share My Screen.

gotobemac wrote:
> Under Connections in the panel menu the 'Keep me offline' is not checked.
>
> I am getting the same response when attempting to Share My Screen.

Maybe its a firewall issue? Try turning it off and see if that helps,
just remember to turn it back on!

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