Fireworks CS4 Internal error when starting

#1 (**permalink**) 10-17-2008, 02:55 AM

Hello,

Have upgraded to CS4 Web Premium yesterday. Everything seems to working fine
except for Fireworks.

When trying to load it says 'Fireworks can not be started, internal error
occurred' . This always happens on the splash screen at the point 'Initializing
Tools'

I have tried re-installing, I have tried removed Application Data and renaming
the Control Panels folder (read this somewhere as something to try) but nothing
resolves the problem.

At the moment I have to revert to using Fireworks CS3 which continues to work
without any problems.

Help!

Cheers

Neil

#2 (**permalink**) 10-18-2008, 05:01 PM

I have the exact same problem. Hopefully there isn't a global error

#3 (**permalink**) 10-18-2008, 06:15 PM

What OS?
Did you have the public beta installed and was this un-installed first?

h

#4 (**permalink**) 10-18-2008, 06:25 PM

OSX

I did not have the trial before. It was a direct upgrade from CS2.

After reading some documentation, I installed updates for my computer, and now
even the installer crashes. At least the other CS4 apps work. I was really
hoping for Fireworks.

#5 (**permalink**) 10-18-2008, 11:11 PM

I upgraded from Web Premium CS3.3.

Fireworks CS3 works fine.

Fireworks CS4 does not.

Be nice to have Adobe's view point on this!

#6 (**permalink**) 10-19-2008, 07:19 AM

I finally got Fireworks CS4 to work, but it involved reinstalling my whole OS. There has to be a better way.

FILExt · #7 (**permalink**) 10-19-2008, 10:23 PM

I have the same problem and have an open support ticket at Adobe. If I learn anything I'll post it here. I do hope a complete Vista reinstall won't be necessary; that would be an obscene requirement to get their software to work.

I even tried starting in Safe Mode and running Fireworks and get the same message as described in the first post so it likely is something having to do with the OS.

#8 (**permalink**) 10-20-2008, 04:20 AM

Me to. OS X 10.5.5

CS3-> CS4

Error 11

Tried reinstalling. twice.

Hey Adobe Interested in Helping us?????

#9 (**permalink**) 10-20-2008, 04:20 AM

rubylabs wrote:
> Me to. OS X 10.5.5
>
> CS3-> CS4
>
> Error 11
>
> Tried reinstalling. twice.
>
> Hey Adobe Interested in Helping us?????

This is user to user forum. Contacting Adobe Support may be more helpful.
--
Jim Babbage

#10 (**permalink**) 10-21-2008, 01:13 PM

rubylabs wrote:
> Me to. OS X 10.5.5
>
> CS3-> CS4
>
> Error 11
>
> Tried reinstalling. twice.
>
> Hey Adobe Interested in Helping us?????

Are you getting error while installing? Are you getting Internal Error dialog
at FW CS4 launch?
Exactly at what point are you getting error 11?

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