The particular message that related to memory over 2.0 GB always happened
when you first started up Authorware itself, not a program written in
Authorware. The message incorrectly reported "Not enough memory". The
"Memory Full" message comes up for a number of different things that are not
actually memory full. Sometimes it's Authorware's best guess about what
might have happened when it tried to do something and couldn't.
Debugging a program with errors that are seeminly random is a process of
elimination. You have run it over and over to discover what steps are being
taken that cause the problem. In my experience an error that is truly random
is more often hardware related. You mentioned that this has started
happening only recently. Is there a change to the systems that has happened
recently?

Mike
====================
Mike Baker
Adobe Community Expert
mike-baker at cox dot net

Amy: this program does not run through web sites, nor does it use browser as
far as I know; it installs to both the server and client workstations, and runs
with an .exe file.

Mike: thanks for all the information you have given. Is MIME type
configuration setup through IIS? I could not find IIS entry in the
Administrative Tools. Also, I was able to go through the program sometimes, if
MIME type improper configuration is indeed at fault, would that not make it
impossible to run the program to completion? I will test the program with the
task manager open as you suggested and check for memory leaks.

Thanks.

Amy: this program does not run through web sites, nor does it use browser as
far as I know; it installs to both the server and client workstations, and runs
with an .exe file.

Mike: thanks for all the information you have given. Is MIME type
configuration setup through IIS? I could not find IIS entry in the
Administrative Tools. Also, I was able to go through the program sometimes, if
MIME type improper configuration is indeed at fault, would that not make it
impossible to run the program to completion? I will test the program with the
task manager open as you suggested and check for memory leaks.

Thanks.

> Amy: this program does not run through web sites, nor does it use browser
> as
> far as I know; it installs to both the server and client workstations, and
> runs
> with an .exe file.
>
> Mike: thanks for all the information you have given. Is MIME type
> configuration setup through IIS? I could not find IIS entry in the
> Administrative Tools. Also, I was able to go through the program
> sometimes, if
> MIME type improper configuration is indeed at fault, would that not make
> it
> impossible to run the program to completion? I will test the program with
> the
> task manager open as you suggested and check for memory leaks.

MIME Types are irrelevant if it is not running through a browser.

Something else to consider. You can get random memory-related crashes (and
other oddness) if you somehow mix Xtras versions from different versions of
Authorware.

Steve


--
http://twitter.com/Stevehoward999

Adobe Community Expert: eLearning, Mobile and Devices
European eLearning Summit - EeLS
Adobe-sponsored eLearning conference.
http://www.elearningsummit.eu

> Amy: this program does not run through web sites, nor does it use browser
> as
> far as I know; it installs to both the server and client workstations, and
> runs
> with an .exe file.
>
> Mike: thanks for all the information you have given. Is MIME type
> configuration setup through IIS? I could not find IIS entry in the
> Administrative Tools. Also, I was able to go through the program
> sometimes, if
> MIME type improper configuration is indeed at fault, would that not make
> it
> impossible to run the program to completion? I will test the program with
> the
> task manager open as you suggested and check for memory leaks.

MIME Types are irrelevant if it is not running through a browser.

Something else to consider. You can get random memory-related crashes (and
other oddness) if you somehow mix Xtras versions from different versions of
Authorware.

Steve


--
http://twitter.com/Stevehoward999

Adobe Community Expert: eLearning, Mobile and Devices
European eLearning Summit - EeLS
Adobe-sponsored eLearning conference.
http://www.elearningsummit.eu

You're right. The MIME type setting would only matter if it's being
delivered by web publish, not exe and it would be, as you suspect, a
consistent failure. Are there any 3rd party tools or DLLs that are being
used? Did the program evolve over multiple versions of Authorware? (make
sure the xtras being used are all from the correct version of Authorware).

Mike

You're right. The MIME type setting would only matter if it's being
delivered by web publish, not exe and it would be, as you suspect, a
consistent failure. Are there any 3rd party tools or DLLs that are being
used? Did the program evolve over multiple versions of Authorware? (make
sure the xtras being used are all from the correct version of Authorware).

Mike

If you right-click the .exe and select properties, isn't there a version
tab? Maybe only under XP? I think I've checked there before to find the
version...

--
Erik Lord
http://www.capemedia.net
Adobe Community Expert - eLearning
http://www.adobe.com/communities/experts/
------------------------------------------------------------------------
http://www.awaretips.net - Authorware Tips!

Is ETS unable to help you with this?
I have all the versions of Authorware here. You can get the version info
from each of the x32 but renaming them to dll and then right-click to get
the properties. You change a3sread.x32 to a3sread.dll and then right-click.
Send the date and version of each file and I can see if it matches up with
mine.

Mike
====================
Mike Baker
Adobe Community Expert
mike-baker at cox dot net

Is ETS unable to help you with this?
I have all the versions of Authorware here. You can get the version info
from each of the x32 but renaming them to dll and then right-click to get
the properties. You change a3sread.x32 to a3sread.dll and then right-click.
Send the date and version of each file and I can see if it matches up with
mine.

Mike
====================
Mike Baker
Adobe Community Expert
mike-baker at cox dot net