"Hotel Accounting" <webforumsuser@macromedia.com> wrote in message
news:f0qups$pe7$1@forums.macromedia.com...
> We have a customer who is loading one of the courses we produced, and it
> freezes at the logon screen and won't let her type in her name, password,
> etc.
> We are using AW7.02 and published the course using packaging it with the
> Runtime player. The initial background graphic is displayed, along with
> the
> logon screen. However, the screen won't let her type or click on it, and
> she
> has to shut it down using task manager. Any ideas? Settings? Graphics
> card
> issues, etc?

What's the code doing when it freezes? When you run it as an exe on your
computer, do you get the same?